iOS 14.6 - mobile app failing to load

After 4 days, 22 hours, and 34 minutes

This issue is now resolved. All iOS users have been notified and advised to update their ExpenseIn app and we have also received an update from Apple stating the issue is fixed in iOS 14.7.

Thank you again for your patience whilst we resolved this issue.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 day, 7 hours, and 34 minutes

Version 2.9.5 has now been approved by Apple and will be made available in the App Store. This can take up to 12 hours to roll out across all regions.

All users who have upgraded to iOS 14.6 or plan to do so, should update their ExpenseIn mobile app asap.

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After 5 hours and 59 minutes

We've identified the issue and can confirm this only affects users running the latest iOS 14.6. Our developers have released a fix to the App Store and we hope this will be available in the next 24 hours. The new version of the mobile app will be labelled 2.9.5.

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We have identified an issue affecting Apple iOS users who have upgraded to iOS 14.6. In some cases the app is failing to open and we are looking into this as quickly as possible. We expect to have a further update later today.

Thank you for your patience whilst we investigate.

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Began at:

Affected components
  • Mobile App