Notice #25091

Mobile App camera issues (iOS)

We have had a small number of reports from users experiencing issues capturing receipts from the camera and gallery on iOS devices runnning iOS 12.2 and 12.3. Following our investigation, Apple have confirmed this is a bug that was introduced in 12.2 and a fix will be deployed. Unfortunately, we do not have timings on this fix.

Based on our usage reports, we estimate this is impacting less than 5% of users running iOS 12.2 and 12.3.

  • Web Portal

  • Mobile App

  • Receipt Scanning

  • Email to Receipts (
  • ExpenseIn API
  • Help Centre

    Online help documentation for ExpenseIn

  • Live Chat

    ExpenseIn live chat support service.

Previous Incidents
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