Issue processing inbound email receipts (

After 19 hours and 43 minutes

All affected users have been informed of yesterday's email-to-receipt issue and have been advised to resend any email receipts. We are confident our backup provider is successfully processing all new inbound email receipts and as a result, the service is now fully operational. We will continue using our backup provider indefinitely until we receive assurances from our primary provider that the issues are fully resolved. We expect no further disruption to the service as a result of this issue. Thank you again for your patience and understanding whilst we switched to our backup provider.

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After 14 hours and 31 minutes

Whilst our primary inbound provider continues to investigate and resolve the issue, we have switched our inbound email provider to our backup service and believe the email-to-receipt feature is now working correctly. We would recommend you resend any email receipts sent yesterday to We will be informing all affected users by email and email receipts sent yesterday may still be processed once the issue is resolved.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 2 hours and 23 minutes

We have now received an acknowledgement from our inbound provider that they do have an issue. They have confirmed their engineers are working on resolving the issue as quickly as possible. We have gone back to them enquiring about whether emails have been queued on their end.

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After 1 hour and 59 minutes

We are still waiting for a response from our inbound email provider. We are also waiting for confirmation on whether emails sent today have been queued and will be processed once the issue is resolved. We will update you as soon as we have more information.

Thank you for your patience and apologies for the inconvenience this is causing.

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We have received a report that email receipts are not being processed. We have raised a ticket with our upstream inbound email provider and we are chasing for a response as a matter of urgency.

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Began at:

Affected components
  • Email to Receipts (