Investigating mobile app issues on iOS devices

After 2 days, 8 hours, and 7 seconds

We've now resolved the incident. Thanks for your patience.

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After 18 hours and 25 minutes

We have now received confirmation from Apple that the fix is now available on the Apple App Store. We have advised all affected users to update the ExpenseIn mobile app as soon as possible.

Once again, please accept our apologies for this issue.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 hour and 14 minutes

Our Technical team have now submitted a fix to the Apple App store. We are in contact with Apple to process this submission as quickly as possible.

Thank you for your patience whilst this update is processed and please accept our apologies for the inconvenience this has caused.

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We have received a number of reports regarding yes/no fields not being saved correctly on the latest version of the ExpenseIn mobile app. Our initial investigation has found that this issue is only impacting users with Apple iOS devices. The issue appears be impacting the ability to use Return Journey and the Billable flag.

Our Technical Team are investigating as a matter of urgency and we will be providing an update ASAP.

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Began at:

Affected components
  • Mobile App