Database issue identified impacting system access

Following yesterday's outage, all services remain online and we are observing normal error rates across the platform. Response times are also within normal ranges.

However, the required maintenance task is still running and this may cause some intermittent connectivity issues as it moves through the different phases. Our engineers are monitoring this very closely to ensure it is progressing correctly with the least amount of impact on the service.

Thank you for your continued patience.

Services are back online whilst the required maintenance task completes. We believe the task is in the final stages and as a result have taken the decision to bring the services online again. We are continuing to monitor closely and may revert this decision if the services cause an issue with the completion of the required maintenance task. Thank you again for your patience today and we expect to provide a full update soon.

The additional maintenance operation is taking longer than expected and as a result, users are still not able to access the system. Our engineers are monitoring the task and progress is being made, albeit slower than we would have hoped. We will provide a further update once we have a clearer indication on the completion time.

As part of our ongoing investigation, we've had to perform a further maintenance operation. This is unfortunately causing some downtime, but we are confident that once complete, full service will resume. Thank you for bearing with us. We are doing everything we can to restore service as quickly as possible.

We are pleased to report that our engineers have been able to bring the primary database back online and all services are running successfully. We are continuing to work with our hosting partner, AWS, to identify the root cause and we will provide further correspondence once we have it, along with a summary of the timeline. We thank you again for your patience and apologise for any issues this has caused you whilst the service was unavailable.

Our engineers are continuing to work on bring the database back online and are currently working through a backlog of queued events. We expect to have a further update shortly.

Our monitoring systems have alerted us to an issue preventing users from currently accessing the ExpenseIn platform. We are liaising with our hosting partner AWS and hope to have a further update shortly. We apologise for any inconvenience this is causing.