Incorrectly flagging Spend Control declines
Our partner Stripe has now resolved the issue that was causing Spend Control declines to be incorrectly flagged for some cardholders on the 11th of August, even when transactions were within the configured limits. This was due to an underlying issue with the spending sum calculation.
If you have any questions about this issue or would like to discuss how it may have affected your account, please do not hesitate to contact our Support team.
We are aware of an issue affecting a number of cardholders, where our partner Stripe is incorrectly flagging Spend Control declines even when transactions are within the configured limits.
Stripe is currently investigating the issue. In the meantime, please contact our Support team if you would like to discuss this further or require assistance.
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